Refund policy
We want you to shop with confidence and feel satisfied with every purchase. If something is not right with your order, we are here to help make the return and refund process simple and clear.
Returns
We offer a 7-day return policy from the date your order is delivered. If you are not satisfied with your purchase, you may request a return within this period.
To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging. Proof of purchase is also required to process the return request.
To request a return, please contact our support team by email. Once your request is approved, we will guide you through the return process.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged item or the wrong product, contact us within 24 hours of delivery so we can review the issue and arrange a suitable solution.
Non Returnable Items
Some items may not be eligible for return, including clearance products, customized items, and products damaged due to misuse after delivery.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and approval after item inspection.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the refund status. If approved, your refund will be processed within 7 to 10 business days through your original payment method.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Email: national.handicraftpk@gmail.com
Support Hours: Monday to Saturday, 9:00 AM to 9:00 PM